Last Updated: 10 February 2026
This Service Level Agreement (“SLA”) defines the level of service, responsibilities, and support commitments provided by Business Website Solution to its clients.
By purchasing or using our services on businesswebsitesolution.com, you agree to the terms outlined in this SLA.
1. Scope of Services
This SLA applies to the following services:
- Website development (custom & WordPress)
- E-commerce websites
- Appointment booking systems
- Real estate listing websites
- Hotel booking websites
- Website maintenance services
- Content creation and logo design
- Technical support related to delivered projects
Service scope is defined by the selected pricing plan or a mutually agreed custom offer.
2. Service Availability
Our services are provided online and remotely.
- Website development services are available on a project basis
- Support and maintenance services are provided as per the selected plan
- Live chat and email support are available during business hours
3. Project Delivery Timeline
Standard delivery timelines range from 7 to 14 days, depending on:
- Project complexity
- Scope and features
- Client communication and feedback
- Third-party integrations
Timelines are estimated and may vary based on project nature.
4. Support Response Time
We aim to respond to support requests within the following timeframes:
- Live Chat: Within 24 hours
- Email Support: Within 24–48 business hours
Response times may vary during weekends, holidays, or high-volume periods.
5. Maintenance Services
For clients with active maintenance plans:
- Routine updates and minor fixes are covered
- Security and performance checks are performed as applicable
- Content updates are handled within the plan limits
Maintenance does not include:
- Major redesigns
- New feature development
- Third-party license costs
6. Revisions & Change Requests
All website development plans include unlimited revisions within the agreed scope.
Change requests outside the original scope may:
- Require additional time
- Incur extra charges
7. Client Responsibilities
Clients agree to:
- Provide clear and accurate project requirements
- Share content, assets, and approvals on time
- Respond to feedback requests promptly
Delays caused by the client may impact delivery timelines and SLA commitments.
8. Third-Party Dependencies
We may integrate third-party services such as hosting providers, domain registrars, plugins, or APIs.
We are not responsible for:
- Downtime or failures of third-party services
- Pricing or policy changes by third-party providers
9. No Refund Policy
Due to the digital and customized nature of our services, no refunds are offered once a project has started or services have been delivered.
However, unlimited revisions are provided to ensure satisfaction.
10. Service Limitations
Business Website Solution does not guarantee:
- Business growth or sales results
- Search engine rankings
- Conversion rates or revenue outcomes
Website performance depends on multiple external factors beyond our control.
11. Termination of SLA
We reserve the right to suspend or terminate services if:
- Payment obligations are not met
- Terms and policies are violated
- Abusive or unlawful behavior occurs
12. Modifications to SLA
This SLA may be updated or modified at any time. Changes will be effective once published on this page.
13. Governing Law
This SLA shall be governed by and interpreted in accordance with the laws of India.
14. Contact Information
For SLA-related questions or support, contact us:
📧 General Queries: contact@businesswebsitesolution.com
📧 Support: support@businesswebsitesolution.com
📧 Order Related: order@businesswebsitesolution.com
💬 Live Chat Support: Available on our website